Las Villas Akumal

General Policies

Check-in and check-out times

• Check-in from 15:00 • Check-out until 12:00 pm

Reception hours

  • Monday to Saturday from 8 am to 7 pm
  • Sunday from 9 am to 5pm

Emergency telephone number

  • 52 984 806 4145

Tel/Whatsapp concierge

  • 52 984 120 6482

Hotel rules

  • The reservation holder must be of legal age (18 years)
  • Smoking is allowed outside the rooms
  • Pets are not allowed.
  • No noise is allowed from 9:00 p.m. to 9:00 a.m.

Reservation policies

  • Rates in USD
  • Minimum stay 2 nights
  • Rates not include taxes (16% VAT and 3% ISH)
  • 50% of your total stay will be charged at the time of booking
  • Change of date
  • No cost
  • Subject to availability
  • Applies in the same rate category
  • Valid for 1 year

  1. Environmental fee to be paid in reception. Municipal tax for environmental sanitation:
  • $60 pesos Junior category per night per room.
  • $90 pesos for 2 and 3 bedroom Villas per night per room.

  • The charge for No show or penalties for cancellation of Per policy, credit cards entered to generate the reservation will be automatically charged.
  • Guests must present a photo ID and credit card upon check-in. that was used on the website for full payment or for guarantee payment.

  • (1) Cancellations:
  • The period to cancel without penalty begins at the beginning of the check-in day. For example, if check-in is on January 1 and the policy allows cancellations up to 2 days before, the cancellation must be made before 11:59 pm on December 29.
  • Exceptions may be considered , prior authorization from the hotel.
  • (2) Early Departure or No Show:
  • Early departure or no show will result in cancellation and 100% penalty
  • Exceptions may be considered, with prior authorization from the hotel.
  • (3) Reservation Modification:< /p>
  • "Non-Refundable" reservations do not allow changes in dates or name.
  • Extending the reservation implies prolonging the original policies and restrictions.
  • Exceptions may be considered, with prior authorization from the hotel.
  • (4) Refunds:
  • No refunds will be issued for late check-in or late check-in. early out.
  • In flexible reservations with full or partial refund of cancellations, they will be processed within 10 business days after the request and corresponding confirmation.
  • Important:
  • Extensions of stay require a new reservation.
  • All guests must be registered correctly at the time of check-in. generate the reservation otherwise additional costs may be generated at check in.
  • The availability of accommodation in the same property for additional guests is not guaranteed.
  • Guests under 18 years of age They can only check-in with a parent or official guardian.
  • The price DOES NOT include applicable hotel service charges, charges for optional incidentals (such as minibar snacks or phone calls, etc.) or regulatory surcharges . The hotel will evaluate these rates, charges and surcharges at the time of check-out.


  • Natural Disaster:
  • Certificate for return valid for unused nights within 1 calendar year.
  • Not transferable or redeemable for cash.
  • Subject to availability and restrictions.
  • Natural Disaster Alert:
  • No penalty for changing dates within 72 hours of the alert.
  • No Shows:
  • No penalty from the issuance of the alert until 5 days after the hotel returns to normal.
  • Early Departure:
  • Early departure without penalties, receiving a certificate for unused nights, valid for 1 year.
  • Rescheduling:
  • Original fare guarantee for trips within 1 year of the original date.
  • Must be rescheduled within 30 days of the natural disaster, with seasonal restrictions applying.
  • Policy Changes:
  • The policy is subject to change without notice.

About us

Las Villas Akumal

This beachfront resort is located 34 km south of Playa del Carmen and offers wonderful views of the Caribbean Sea. It has an outdoor pool for adults, a children's pool, a spa and water sports facilities. The Las Villas Akumal complex has villas with a spacious living room and terrace overlooking the bay and the natural turtle beach. All rooms have bathrooms, satellite TV, ceiling fans and air conditioning. They also include a fully equipped kitchen with an oven and microwave. The rooftop restaurant, La Vista Azul, is open for breakfast, lunch and dinner and serves Mexican and Caribbean food. Cancun International Airport is 1 hour and 21 minutes away by car. The hotel offers airport shuttle service for an additional fee.